For ages 21+ only

Responsible Gaming at mgbd — your safety is our priority

mgbd believes that gaming should always be a form of entertainment — not a source of stress or harm. We are committed to ensuring a safe and balanced experience for every player.

Safe Gaming
In your control, on your terms

Why is responsible gaming important?

Online gaming is an enjoyable leisure activity for millions of people. But sometimes it can get out of control. mgbd places the highest importance on every player's mental wellbeing and financial safety. We want to create an environment where gaming is always entertainment, never a burden.

Responsible gaming means setting limits on your time and money, not viewing gaming as a source of income, and seeking help when needed. mgbd is ready to support you at every one of these steps.

Remember: Gaming is entertainment — it is not an alternative to income. Always play within your means and do not invest more in an attempt to recover lost money.

Age Restriction

mgbd is for ages 21 and above only. Opening an account for minors is strictly prohibited.

Age verification process is active

mgbd's protection tools for you

We provide a set of powerful tools to help you keep your gaming experience in check.

Deposit Limit

Set the maximum amount you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately — a request to increase it always takes effect after a set delay.

Time-Out Feature

If you feel you need a break, you can take a temporary pause ranging from 24 hours up to 30 days. During this time no gaming activity will be possible on your account.

Self-Exclusion

If gaming becomes a problem, choose long-term self-exclusion. During exclusion your account will be closed and no promotional messages will be sent.

Gaming History Review

View your complete transaction and gaming history at any time. Understand your own spending patterns and take stock of yourself when needed.

Betting Limit

Set a maximum bet amount per session or within a set period. This will help you enjoy yourself while staying within a defined budget.

24/7 Support

For any issue, our Bengali-speaking support team is available seven days a week, 24 hours a day. Contact us via live chat or email.

Warning signs of problematic gaming

If you notice any of the following signs in yourself, seek help right away. Acknowledging the problem is the first step toward solving it.

  • Repeatedly gaming to try to recover lost money
  • Hiding your gaming from family or friends
  • Spending money meant for food, rent, or medicine on gaming
  • Feeling restless or irritable when not gaming
  • Neglecting work, studies, or family responsibilities
  • Taking on debt or dipping into savings to cover gaming costs
  • Spending more time or money than you planned

Healthy habits for safe gaming

Set your budget in advance

Before you start gaming, decide how much you will spend today. Once you reach that limit, stop — no exceptions.

Set a time limit

Fix a maximum duration for each session. Use an alarm so you do not go over time.

See it as entertainment

Think of gaming as an entertainment expense like going to the cinema or eating out — not as a way to earn money.

Take regular breaks

Take a short break every hour. Stand up, walk around, drink some water. Long sessions reduce your ability to make good judgements.

Avoid gaming under stress

It is better not to game when you are feeling distressed, angry, or frustrated. Your ability to make decisions is reduced in that state.

How to use the protection tools

Activate these tools directly from your account — or get help from our support team.

From account settings

Log in to your mgbd account and go to the "Settings" section. There you will find the "Responsible Gaming" tab with options for deposit limits, time limits, and self-exclusion. Changes are saved immediately.

Via live chat

If you have trouble adjusting settings yourself or need immediate assistance, contact our 24/7 live chat support in Bengali. Our expert team will help you right away.

Request by email

For self-exclusion or long-term account suspension, send an email to [email protected]. Your request will be processed promptly and a confirmation will be sent to you.

Permanently close account

If you want to stop gaming entirely, we can permanently close your account. Once this request is made, the account cannot be reactivated in the future — this is a final decision.

Important: Do not attempt to open a new account while under self-exclusion or account closure. This is a violation of our terms and conditions and is also harmful to your own protection.

Protection for minors

mgbd strictly prohibits anyone under the age of 21 from using the platform. We follow an age verification process at registration and may verify identity documents when necessary.

If you suspect that a minor is gaming from your device, notify our support team immediately. You are also advised to use parental control software on your device.

To parents and guardians: Use well-known parental control tools to restrict access to online gaming sites on devices used by your children or younger family members.

Our commitment to your safety

Age verification is mandatory at registration

Suspicious accounts suspended immediately

Transactions secured with SSL encryption

Option to report minors

Self-exclusion takes effect immediately

24/7 Bengali-speaking support team available

Responsible Gaming FAQ

Answers to frequently asked questions about our responsible gaming policy.

Log in to your mgbd account and go to the "Settings" menu. From there, select "Responsible Gaming" and under the "Deposit Limit" option, set your preferred daily, weekly, or monthly limit. Reducing a limit takes effect immediately, but a request to increase it takes effect after a delay so you can reconsider the decision. You can contact our live chat for help.

Your account balance remains secure even after self-exclusion. Once exclusion begins, our team will contact you to arrange the return of any outstanding balance. The minimum withdrawal amount is ৳800. Contact [email protected] for more details.

A time-out is a temporary break — from 24 hours up to 30 days — after which you can automatically resume gaming. Self-exclusion is longer-term — it can last from several months to permanently, and you must apply deliberately to reverse it. If you feel the problem is serious, self-exclusion is the right choice.

If you think a family member is suffering from a gaming problem, start by having an open conversation with them. Then contact us via live chat or email — we can offer guidance and, if needed, help restrict an account. For professional mental health support, we recommend reaching out to local counselling services in Bangladesh.

mgbd's welcome bonus (up to 100% up to ৳20,000, wagering 25x) is entirely optional. If you accept a bonus, it should not be treated as part of your overall budget. Having an active deposit limit or time-out does not change the bonus terms — but your safety is always the top priority.

mgbd strictly enforces a 21+ age policy. If verification reveals that a user is underage, that account will be closed immediately and all deposits will be returned. No winnings or bonuses will be paid out. Misrepresenting your age is a serious violation of our terms and conditions.

Play safely, enjoy responsibly

Read our FAQ to learn more, visit the Slots or Cricket pages to start gaming, or contact us directly for support.

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Need help? We are always here

mgbd's support team is here for you with any gaming-related concerns. Do not keep it to yourself — reaching out for help at the right time is the courageous thing to do.

Live Chat

Instant support in Bengali, 24/7. Any time, any day of the week.

Email Support

[email protected] — email us for detailed questions.