mgbd Privacy Policy
We treat your personal information with the highest level of care. This policy explains in detail how mgbd collects, uses, and protects your data.
1. Introduction and Scope
This Privacy Policy ("Policy") applies to the mgbd website (mgbd.cam) and all related services and platforms. When you use our platform, register, or access any service, the terms of this policy apply automatically.
Purpose of This Policy
mgbd is committed to providing a safe and transparent online gaming environment for players in Bangladesh. Through this Privacy Policy, we make clear what types of information we collect, what purposes it is used for, who it may be shared with, and what measures we take to protect your information. Protecting your data is one of our top priorities.
Scope of Application
This policy applies to:
- All registered and unregistered visitors to the mgbd website
- Users who create an mgbd account
- Anyone using any game or service
- Anyone who contacts us via live chat or email
- Users who carry out payment transactions
2. What Information We Collect
We collect only the information that is necessary to provide our services. The different types of information we collect are described below.
Personal Identification Information
When creating an account or verifying your identity, we may collect the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport details (where required)
- Address (for billing purposes)
Financial and Payment Information
To process transactions, we collect:
- Payment method type (bKash, Nagad, Rocket)
- Mobile banking account number (partial)
- Transaction history and amounts
- Deposit and withdrawal records
We never store your full PIN, OTP, or password.
Technical and Device Information
When you use our platform, the following is collected automatically:
- IP address
- Browser type and version
- Operating system
- Device type and identifier
- Login time and session information
Gaming Activity Information
To improve your gaming experience, we collect:
- Play history and preferred games
- Bonus and promotion usage information
- VIP tier progress
- Betting patterns and timing
- Spin and round statistics
3. Cookies and Tracking Technologies
mgbd uses cookies and similar tracking technologies that help keep our platform functional and secure.
Types of Cookies and Their Purpose
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Essential Cookies: These cookies are essential for maintaining login sessions, ensuring security, and running the core functionality of the platform. They cannot be disabled.
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Analytical Cookies: These are used to understand how users interact with our site and to improve the quality of our services.
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Preference Cookies: These cookies are used to remember your language preferences and personalized experience.
You can manage cookies by changing your browser settings. However, disabling essential cookies may prevent you from accessing certain features of the platform.
4. How Your Information Is Used
Collected information is used only for legitimate and clearly defined purposes. Details are provided below.
Account Management
Your information is used to create and verify your account, ensure secure login, and assist with password recovery.
Payment Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, and Rocket, and to ensure the security of transactions.
Customer Support
Your information is used to resolve your issues quickly through 24/7 live chat and to provide effective assistance.
Security and Fraud Prevention
Information is used to prevent account hacking, financial fraud, and unauthorized access. It also helps detect suspicious activity.
Bonuses and Promotions
Gaming information is used to award bonuses according to your eligibility, verify wagering requirement completion, and track VIP tier progress.
Responsible Gaming
Your gaming habits are monitored to effectively apply responsible gaming tools. Learn more: Responsible Gaming.
5. Information Sharing with Third Parties
mgbd never sells your personal information. However, information may be shared with third parties in the limited circumstances below.
When Information May Be Shared
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Payment Providers: The minimum information necessary to process transactions through bKash, Nagad, and Rocket is shared.
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Game Providers: Game providers including Pragmatic Play, Spribe, PG Soft, and JILI receive limited session data to manage gameplay.
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Legal Obligations: We may be required to disclose information under applicable laws in Bangladesh or by court order.
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Fraud Prevention: Limited information may be shared with security analysts to protect the security of the platform.
6. Data Security Measures
mgbd uses industry-leading technologies and practices to protect your information.
Technical Security
- SSL/TLS encryption — all data transfers are secured
- Database encryption — stored data is protected
- Two-factor authentication (2FA) available
- Secure server infrastructure
- Regular security audits and testing
Organizational Security
- Restricted staff access — only authorized staff can view data
- Regular data protection training for staff
- Confidentiality agreements — applicable to all staff and partners
- Rapid response plan in the event of a data breach
- Regular review and update of security policies
7. Data Retention Period
We retain your information only for as long as necessary. At the end of the retention period, your data is securely deleted.
Retention Period Policy
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Account Information: Retained for the duration the account is active and for as long as required by legal obligations after the account is closed.
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Financial Transaction Information: Retained for the period required by financial regulations from the date of the transaction.
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Support Communication Records: Kept for the period necessary to ensure service quality and resolve disputes.
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Gaming Activity Logs: Retained for security, fraud prevention, and responsible gaming purposes.
Once the defined retention period ends, your information is securely and permanently deleted or anonymized so that you can no longer be identified.
8. Your Rights
As a user of mgbd, you have specific rights over your own information. We fully support these rights.
Right to Access
You can find out at any time what information we have collected about you, why it was collected, and how it is being used. To do so, contact us at [email protected].
Right to Rectification
If any information in your profile is incorrect, you may request that it be corrected. We will verify and correct it promptly.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, this may not be fully possible where there are legal obligations or ongoing investigations.
Right to Object to Processing
You may object to your information being used for certain purposes. In such cases, we will consider your objection and take appropriate action.
9. Age Restriction and Protection of Minors
mgbd provides services to adults only. Protecting minors is extremely important to us.
We verify age at the time of registration. If a minor's information is collected by mistake for any reason, that information will be deleted as quickly as possible and the associated account will be closed immediately. If a parent or guardian believes their child is using our platform, please contact [email protected] without delay.
For more details on responsible gaming, visit our Responsible Gaming page.
10. Changes and Updates to This Policy
We may review and update this Privacy Policy from time to time. We will notify you of any significant changes.
What to Expect When Changes Are Made
- A notification will be sent to your registered email address for important changes.
- The "Last Updated" date at the top of this page is always kept up to date.
- If you continue using the service after any changes, you will be considered to have agreed to the new policy.
- If you have any questions about changes to the policy, please contact us at [email protected].
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to get in touch with us.
Contact via Live Chat
Our 24/7 live chat support is available in Bengali. Start a chat directly from the platform for immediate assistance.
Support is available 7 days a week, 24 hours a day (BST, UTC+6).
Contact via Email
For any privacy-related matters, write to us in detail at the email address below:
We will try to respond as quickly as possible.
Helpful Pages
Our other policy pages may be useful to you: